[ORS] Lock & Twist Gel (13oz)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@aonebeauty.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@aonebeauty.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund & Return Shipping

You may return any of the following items to aonebeauty.com. If you received a defective item that is sold by aonebeauty.com and needs to replace it with the same item, contact us to request a replacement. (we'll also refund the return shipping cost if the return is a result of our error within 30 days of delivery of your shipment.

If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees from your refund.

If you choose to ship the item on your own, you'll pay the carrier when you ship your return. If the return is the result of an aonebeauty.com error, we'll refund your return shipping costs.