Shipping policy

FREE STANDARD SHIPPING TO CANADIAN PROVINCES & TERRITORIES on purchases of $60 and up (ON & QC),  $75 and up (Rest of Canada).

Free shipping promotion is limited to standard shipping. Merchandise order total MUST reach $60 (ON & QC), $75 (Rest of Canada) after discounts, and before taxes & shipping for free standard shipping.

ORDER PROCESSING

Orders are processed within 1–2 business days of order placement. Once an order is shipped and left our warehouse, the shipment will arrive at its destination within the time frame selected during the order check-out.

If a product is unavailable to fulfill, we will notify the customer, and refund the amount charged to the original payment method.

Incorrect billing and/or shipping information may cause delays in the order processing schedule, as any incorrect information must be verified.

Product availability, prices, and specifications are subject to change without notice. Item specification, photographic, and/or typographical error in products or pricing is subject to correction. We will notify customers of any changes or corrections for approval ahead of order fulfillment.

SHIPPING STANDARDS & FEES

*P.O. Box addresses will only be shipped via Canada Post

*P.O. Box addresses will only be shipped via Canada Post (Serviced by USPS in US)
**Please review the “Duties, Taxes & Import Fees” policy below.
***The recipient is the importer of records and must comply with all laws and regulations of the destination country.

USEFUL LINKS FOR SHIPPING STANDARDS:

Canada Post Delivery Standard
UPS Delivery Standard
FedEx Delivery Standard

 

P.O. Box & APO/FPO (Canada & U.S.)

P.O. Box and APO/FPO addresses can only be shipped via Canada Post (Delivered by USPS in the US). Other couriers such as UPS or FedEx DO NOT deliver to P.O. Boxes or APO/FPO. If you select courier services other than Canada Post, we will manually change the courier service to Canada Post. If you would like to use couriers other than Canada Post, you must provide a valid street address.

 

SHIPMENT DELAYS

Aone Beauty Supply Online Store is not responsible for late shipments due to holidays, natural disasters, customs, and/or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Please note during holiday seasons, you may expect delays due to increased parcel volumes.

Shipping to APO/FPO and/or any Limited Access addresses can cause delays for clearance.

If you need additional information, please e-mail us at info@aonebeauty.com.

 

DUTIES, TAXES & IMPORT FEES (U.S. & International)

Aone Beauty Supply Online Store ships orders DDU (Delivery Duty Unpaid). Meaning, we do NOT collect any duties and/or taxes for international orders. We have NO control over import taxes, duties, and/or customs clearance fees, nor can predict what they may be.

For U.S. and international customers, it is your responsibility to pay duties, taxes, and/or any customs clearance fees upon receiving. Furthermore, international customers are responsible for ensuring the product can be lawfully imported. The recipient is the importer of records and must comply with all laws and regulations of the destination country. All orders shipped outside of Canada may be subject to import taxes, customs duties, and fees levied by the destination country. Every country has different customs policies. Thus, international customers should contact the local customs office for more information.

Please note customs clearance procedures can cause delays in shipments.

 

CURBSIDE PICK-UP

Aone Beauty Supply Online Store offers FREE curbside pick-up at our warehouse location. If you would like to pick-up your order in person, you may choose the “PICK-UP” option when checking out. Once an order is ready to fulfill, we will send you a pick-up notification including pick-up hours and location. 

Please bring your ID (Driver’s License, Passport, etc.) and order confirmation email or SMS when you come to collect your order.

35A Suntact Rd, North York, ON, M9N 2V8

Monday to Friday: 10 AM to 5 PM EST

Weekends & Holidays: Closed

 

CUSTOMER SUPPORT & LIVE-CHAT SERVICE

Aone Beauty Supply Online Store customer support & live-chat service hours are from Monday to Friday, from 10 am to 5 pm (ET). If you have any questions, concerns, or require further assistance, please feel free to email us at info@aonebeauty.com or use our live-chat service.