How long do I have to return an item at Aone Beauty?

You have 14 days from the delivery date to return an item. It must be unopened, unused, and in its original, sellable packaging. A Return Authorization is required before you send anything back — email photos to info@aonebeauty.com to start the process.

What items are excluded from returns?

Opened or used items, wigs and hairpieces (for hygiene reasons), and custom or personalized items cannot be returned or exchanged.

How many returns or exchanges can I make per order?

Aone Beauty allows one exchange or return per order.

What is the return policy for electrical appliances?

Within 14 days of delivery, unused appliances in perfect condition can be exchanged, and defective units are replaced. After 14 days, coverage shifts to the manufacturer's 1-3 year limited warranty, which requires registering the product with the manufacturer directly.

What should I do if my order arrives damaged?

Do not dispose of the item. Take detailed photos and contact info@aonebeauty.com right away so a carrier claim can be filed. Minor scratches, dents, or slight leakage are not considered damage.

Can I cancel my order after placing it?

Orders can be canceled for a full refund only if they have not yet shipped and Customer Service confirms the cancellation. Once an order has shipped, it cannot be canceled and must go through the standard return process instead.

How long does a refund take to process?

Refunds are issued to the original payment method and can take up to 30 days to appear. Shipping costs are refunded only if Aone Beauty shipped the wrong item or the item was damaged or defective.

How fast are orders processed and shipped?

Orders are processed and shipped within 1-2 business days. Actual transit time depends on the shipping service selected at checkout.

Does Aone Beauty ship to PO Boxes or APO/FPO addresses?

Yes. PO Box and APO/FPO orders ship via Canada Post, with final delivery by USPS in the United States. Customers who want UPS or FedEx delivery must provide a valid street address.

Who pays customs duties on international orders?

International orders ship DDU (Delivery Duty Unpaid). The recipient is the importer of record and is responsible for any customs duties, taxes, or import fees, as well as compliance with local regulations.

How can I contact Aone Beauty customer support?

Email info@aonebeauty.com. Customer support is available Monday to Friday, 10 AM to 5 PM ET.

Store Policy

Q: Who pays for return shipping?

The customer pays return shipping unless the item is defective or arrived damaged, in which case Aone Beauty covers the cost. Original shipping and handling fees are non-refundable.

Q: Does Aone Beauty offer free shipping?

Yes, within Canada. Orders of $50 CAD or more before tax ship free. Orders under $50 receive 50% off standard shipping rates. This offer can change or end without notice.

Store Policy — Aone Beauty Supply

Returns & Refunds

01.1

How long do I have to return an item?

14 days from the delivery date.

Condition: Unopened, unused, original packaging, tags attached
Process: Email photos to info@aonebeauty.com → Return Authorization required before shipping
Limit: One exchange or return per order

01.2

What items can't be returned?

Opened items, wigs and hairpieces, and custom orders are excluded.

Excluded: Opened/used items · wigs & hairpieces (hygiene) · custom or personalized items · tampered packaging

01.3

Who pays for return shipping?

The customer, unless the item is defective or damaged.

Customer pays: Change-of-mind returns
We pay: Defective or damaged items
Non-refundable: Original shipping & handling fees

01.4

How long does a refund take?

Up to 30 days, to your original payment method.

Exception: Shipping refunded only for our error, or damaged/defective items

01.5

How do exchanges work?

Fastest route: return for a refund, then reorder.

Requires: Pre-authorization before sending
Cost: Customer pays return + reshipment fees (invoiced)

01.6

Is the policy different for electrical appliances?

Within 14 days it's an exchange; after that, manufacturer warranty applies.

0–14 days: Exchange/replacement if unused & perfect condition; defects replaced
After 14 days: Manufacturer's 1–3 year limited warranty (register with manufacturer)

Damage & Cancellations

02.1

My order arrived damaged. What do I do?

Don't dispose of it — photograph it and contact us right away.

Contact: info@aonebeauty.com — we help file the carrier claim
Not damage: Minor scratches, dents, or slight leakage

02.2

Can I cancel my order?

Yes, for a full refund, if it hasn't shipped yet.

Before shipment: Confirmed by Customer Service → full refund
After shipment: Not cancelable — use the return process

Shipping

03.1

Does Aone Beauty offer free shipping?

Yes — free on Canadian orders over $50 before tax.

$50+: Free shipping
Under $50: 50% off standard rates
Coverage: Canada only, subject to change without notice

03.2

How fast are orders processed?

Orders ship within 1–2 business days.

Transit time: Depends on the service chosen at checkout
Out of stock: You're notified and refunded

03.3

Do you ship to PO Boxes or APO/FPO?

Yes, via Canada Post (USPS for final delivery in the US).

UPS/FedEx: Requires a valid street address instead

03.4

Who pays customs duties internationally?

The recipient — orders ship DDU (duty unpaid).

Recipient: Importer of record; pays duties, taxes, fees

03.5

Can shipping be delayed?

Yes — holidays, customs, and carrier issues can add time.

Not covered: Delays from holidays, customs, natural disasters, carriers

Pickup & Support

04.1

Can I pick up my order in person?

Yes, free curbside pickup at the North York location.

Address: 35A Suntract Rd, North York, ON, M9N 2V8
Hours: Mon–Fri, 10 AM–5 PM EST · Closed weekends/holidays
Bring: ID + order confirmation (email/SMS)

04.2

How do I contact customer support?

Email info@aonebeauty.com — Mon–Fri, 10 AM–5 PM ET.

Email: info@aonebeauty.com