AONE BEAUTY STORE POLICY_v2.02 (Effective Date: 13, February 2023)
At Aone Beauty Supply Online Store, our mission is to provide you with the best online shopping experience for beauty and cosmetics goods.
Aone Beauty will readily accept returns within 14 days from the date of the product delivered. All products MUST be in their original packaging and sellable condition.
Customers MUST provide a photo(s) of the item(s) that they wish to return to confirm the sellable condition of the product(s). Aone Beauty Customer Service will give return authorization only after confirming product eligibility for return.
Unless it is defective or damaged, we will NOT accept returns for used and opened item(s). For sanitary health concerns, wigs and hairpieces are not eligible for return. We only accept the return of salon supplies, or liquid/cream/powder hair care products that are sealed and/or unopened in their original packaging. We do reserve the rights to refuse returns and/or refunds on personal use products for any reason.
- We will not accept any returns without a return confirmation from our customer service.
- Each order is only valid for the one-time exchange or return.
- Return shipping charges are at the customer’s own expense unless returning product(s) is defective or damaged.
- Shipping and handling fees are non-refundable.
RETURN PRODUCT ELIGIBILITY
- Eligible product(s) MUST be in original packaging and sellable condition (sealed, unused, unaltered, unworn, undamaged, and with tags attached).
- Special ordered product(s) (customized or personalized item) is NOT eligible for exchange, return, nor refund.
- If the product(s) has been unsealed, used, altered, worn, or product tags and/or packaging tampered with, the product(s) will NOT be eligible for exchange, return, and/or refund.
- Electrical Appliances (Blow Dryers, Curling Irons, Wax Warmers, etc.) can be exchanged for replacement within 14 days of receipt of the original shipment. (Product MUST be in perfect condition; packaging, merchandise)
- If an electrical appliance becomes defective within 14 days of purchase, we will replace the appliance for you.
- After 14 days of receipt, all appliances are covered under the manufacturer's limited warranty. All electrical appliances sold on our website have a manufacturer's 1-3year limited warranty. Please register your appliance with the manufacturer so that you can get a warranty.
To start a return process, please e-mail us at firstname.lastname@example.org.
If you received damaged item(s), DO NOT dispose of item(s) before contacting our customer service team. If you dispose of the damaged item(s) before contacting us, we are NOT responsible to offer an exchange or refund. Customers are advised to take detailed photo(s) of the damaged item(s) upon receiving.
We do our best to carefully pack every order. Damaged products are uncommon, and it is unlikely to receive a damaged product(s). In the unlikely event that a shipping courier damages your products during transit, our customer service can help you to open a claim on the customer’s behalf.
Examples of damaged items can be ‘cracked container (jars & bottles)’, ‘spilled-out contents from containers’, and broken items. Please note that items with small scratches/dents or minor leaking are not considered damaged.
To report damaged item(s), please e-mail us at email@example.com.
If you request for order cancellation before it has shipped and confirmed by Customer Service, you may receive a full refund.
Orders already shipped from our warehouse CANNOT be canceled. Shipped orders will fall under the “Return” and/or “Refund” policies.
Before requesting an order cancellation, please note all orders are automatically processed and sent for shipments to our warehouse as soon as an order is placed. Please understand that after a certain point in our order processing schedule, we are unable to cancel an order.
To request an order cancellation, please e-mail us at firstname.lastname@example.org.
If you are not happy with your purchase, you can contact us to request an exchange. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please review our ‘RETURN POLICY’ for returning products.
- Each return should be pre-authorized by our customer service.
- Customers are responsible for return shipping fees.
- Customers are responsible for reshipment fees. Reshipment fees will be invoiced. The reshipment package will be on hold until fees are collected.
To request an exchange, please e-mail us at email@example.com.
If a returned product is approved for a refund, you will receive a refund through the original payment method. Please note it may take up to 30 days to reflect on a bank or credit card statement.
- Shipping cost is NOT eligible for refund
- Shipping costs will be refunded only if the item was shipped incorrectly, damaged, and/or defective.
SHIPPING POLICIES & INFORMATION
FREE STANDARD SHIPPING TO CANADIAN PROVINCES & TERRITORIES on purchases of $60 and up (ON & QC), $75 and up (Rest of Canada).
Free shipping promotion is limited to standard shipping. Merchandise order total MUST reach $60 (ON & QC), $75 (Rest of Canada) after discounts, and before taxes & shipping for free standard shipping.
Orders are processed within 1–2 business days of order placement. Once an order is shipped and left our warehouse, the shipment will arrive at its destination within the time frame selected during the order check-out.
If a product is unavailable to fulfill, we will notify the customer, and refund the amount charged to the original payment method.
Incorrect billing and/or shipping information may cause delays in the order processing schedule, as any incorrect information must be verified.
Product availability, prices, and specifications are subject to change without notice. Item specification, photographic, and/or typographical error in products or pricing is subject to correction. We will notify customers of any changes or corrections for approval ahead of order fulfillment.
SHIPPING STANDARDS & FEES
*P.O. Box addresses will only be shipped viaCanada Post
*P.O. Box addresses will only be shipped via Canada Post (Serviced by USPS in US)
**Please review the “Duties, Taxes & Import Fees” policy below.
***The recipient is the importer of records and must comply with all laws and regulations of the destination country.
USEFUL LINKS FOR SHIPPING STANDARDS:
P.O. Box & APO/FPO (Canada & U.S.)
P.O. Box and APO/FPO addresses can only be shipped via Canada Post (Delivered by USPS in the US). Other couriers such as UPS or FedEx DO NOT deliver to P.O. Boxes or APO/FPO. If you select courier services other than Canada Post, we will manually change the courier service to Canada Post. If you would like to use couriers other than Canada Post, you must provide a valid street address.
Aone Beauty Supply Online Store is not responsible for late shipments due to holidays, natural disasters, customs, and/or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Please note during holiday seasons, you may expect delays due to increased parcel volumes.
Shipping to APO/FPO and/or any Limited Access addresses can cause delays for clearance.
If you need additional information, please e-mail us at firstname.lastname@example.org.
DUTIES, TAXES & IMPORT FEES (U.S. & International)
Aone Beauty Supply Online Store ships orders DDU (Delivery Duty Unpaid). Meaning, we do NOT collect any duties and/or taxes for international orders. We have NO control over import taxes, duties, and/or customs clearance fees, nor can predict what they may be.
For U.S. and international customers, it is your responsibility to pay duties, taxes, and/or any customs clearance fees upon receiving. Furthermore, international customers are responsible for ensuring the product can be lawfully imported. The recipient is the importer of records and must comply with all laws and regulations of the destination country. All orders shipped outside of Canada may be subject to import taxes, customs duties, and fees levied by the destination country. Every country has different customs policies. Thus, international customers should contact the local customs office for more information.
Please note customs clearance procedures can cause delays in shipments.
Aone Beauty Supply Online Store offers FREE curbside pick-up at our warehouse location. If you would like to pick-up your order in person, you may choose the “PICK-UP” option when checking out. Once an order is ready to fulfill, we will send you a pick-up notification including pick-up hours and location.
Please bring your ID (Driver’s License, Passport, etc.) and order confirmation email or SMS when you come to collect your order.
35A Suntract Rd, North York, ON, M9N 2V8
Monday to Friday: 10 AM to 5 PM EST
Weekends & Holidays: Closed
CUSTOMER SUPPORT & LIVE-CHAT SERVICE
Aone Beauty Supply Online Store customer support & live-chat service hours are from Monday to Friday, from 10 am to 5 pm (ET). If you have any questions, concerns, or require further assistance, please feel free to email us at email@example.com or use our live-chat service.