Store Policy

Returns

  • Window: Within 14 days of delivery.

  • Condition: Unopened, unused, in original packaging, sellable condition.

  • Process: Email photos → Return Authorization required before sending.

  • Exclusions: Opened/used items; wigs & hairpieces (hygiene); custom/personalized items.

  • Costs: Return shipping paid by customer unless item is defective/damaged.

  • Limit: One exchange or return per order.

  • Non-refundable: Shipping & handling.

Eligibility

  • Must be sealed, unused, unaltered, unworn, undamaged, with tags attached.

  • Tampered packaging/tags or used items are not eligible.

Electrical Appliances

  • Within 14 days: Exchange/replacement if unused & in perfect condition; defective items replaced.

  • After 14 days: Covered by manufacturer’s 1–3 year limited warranty (register with manufacturer).

  • Start a case: info@aonebeauty.com

Damaged Items

  • Do not dispose; take detailed photos and contact us first.

  • Minor scratches/dents or slight leakage are not considered damage.

  • Report to info@aonebeauty.com; we can help file a carrier claim.

Order Cancellation

  • If requested before shipment and confirmed by Customer Service → full refund.

  • Shipped orders cannot be canceled (use Return/Refund policies).

  • Orders auto-process quickly; cancellation may not be possible after a point.

  • Request at info@aonebeauty.com.

Exchanges

  • Fastest: return for refund, then place a new order.

  • Pre-authorization required; customer pays return and reshipment fees (invoiced).

Refunds

  • Issued to original payment method; may take up to 30 days to appear.

  • Shipping costs are not refunded unless we shipped incorrectly or item was damaged/defective.

Shipping

  • Free Standard Shipping (Canada):

    • ON & QC: orders $60+

    • Rest of Canada: orders $75+
      (after discounts; before tax & shipping; standard service only)

  • Shipping promotion may apply 

Processing & Availability

  • Orders ship in 1–2 business days; transit time per service chosen at checkout.

  • If an item is unavailable, we’ll notify and refund.

  • Incorrect billing/shipping info can delay processing.

  • Specs/prices may change; obvious errors may be corrected with notice.

PO Boxes & APO/FPO

  • Shipped via Canada Post only (delivered by USPS in the U.S.).

  • For UPS/FedEx, provide a valid street address.

Delays

  • Not responsible for delays due to holidays, customs, natural disasters, or carriers.

  • Holiday seasons and limited-access addresses may add time.

Duties, Taxes & Import Fees (U.S. & International)

  • Shipped DDU (Delivery Duty Unpaid).

  • Recipient is importer of record and must pay any duties/taxes/fees and comply with local laws.

  • Customs clearance can cause delays—check your local customs office.

Curbside Pick-Up (Free)

  • Select PICK-UP at checkout; we’ll email pickup time/location.

  • Bring ID and order confirmation (email/SMS).

  • 35A Suntract Rd, North York, ON, M9N 2V8
    Mon–Fri: 10 AM–5 PM (EST) · Weekends/Holidays: Closed

Customer Support